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ARMED FORCES NEWS |
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| For the seventh straight year, the Department of Veterans Affairs has received significantly higher marks than the private health care industry on a leading independent survey of customer satisfaction. The annual results from the American Customer Satisfaction Index (ACSI) also showed that overall satisfaction of patients for both inpatient and outpatient services increased last year at VA medical facilities. The survey showed that the VA scored 84 percent in customer satisfaction for inpatient services, up one point from the 2005 rating and two points from last year’s mark. VA significantlyoutscored the private sector in both categories, by 10 points for inpatient care, and eight points for outpatient care. Inpatient and outpatient scores on the 100-point scale also were significantly higher than the average of 71 percent for inpatient and 73 percent for outpatient services for other federal health care systems. | |
