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ARMED FORCES NEWS |
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To reduce a backlog of 412,000 claims to 250,000 by 2003, a goal set by VA secretary Anthony Principi, the Department of Veterans Affairs must process 78,000 claims a month. It reached 73,000 in March, but a report from the General Accounting Office says that letters of notification have left veterans shaking their heads. Although the letters generally show the decisions clearly enough, the reasons for the decisions or the explanations of the benefits to expect are often incomprehensible or even flat wrong. A contractor specializing in clear writing has been hired to help the VA improve the letters, said Principi. |
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