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NEW SOFTWARE TO SPEED VA CLAIMS
The Department of Veterans Affairs plans to release software
late this summer that will help veterans' service organizations prepare claims on behalf of veterans. Currently,
VSO representatives with powers of attorney can request medical records only in paper form from the VA. With the new
software, they will be able to review medical information in the veteran's electronic record at VA health facilities. Thesoftware has incorporated two features to safeguard veterans'
medical records. First, the software provides read-only access to medical files, so users will not be able to add,
delete or modify any information in the veteran's medical record. Second, the software limits a user's access to the
medical records of only those patients for whom the VSO representative holds a valid power of attorney.
Representatives will have access to information from all VA hospitals in which a veteran was treated.
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