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HCVC MEETING HIGHLIGHTS |
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Mrs. Robin Gutierrez, Chief Administrator for the Kerrville V. A. Medical Center , (KVAMC), gave the briefing for Mr. Tim Shea, Director of the South Texas Veterans Health Care Services, (STVHCS). She presented the STVHC’S monthly dashboard which indicates by color code and numerical percentages as to where the (STVHCS) stands; improvements and needed improvements according to specific criteria established by the Dept. of Veterans Affairs to rate all V. A. facilities. There is at present, 22 key drivers; several with 10 specific categories. For example: ten specialty clinics, each rated for “new patients, established patients, waiting times”. Happily great improvements have been made in these categories, and almost all others except “missed opportunities” i.e. “patient no shows”. Your help is needed in this category since only we patients have control. Please Help Out Your Fellow Vets by Calling In So Your Slot Maybe Used By Another Waiting Vet. Another key driver: “Patient Satisfaction”. The council has noted that health care and other key indicators are receiving high marks, yet patients’ satisfaction lags far behind and ratings are consistently unsatisfactory. Since both of these categories are derived from patient inputs, both council and the V. A. are at a real loss on what needs to be done to resolve this enigma? For
a printable copy of the STVHC's monthly dashboard, please click here. |
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